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©COPYRIGHT 2019 BY JODDOR LONDON

STORE POLICY

 

CUSTOMER CARE​

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your JODDOR LONDON LTD purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

 

RETURNS

 

Returns must be made within 28 days of your receipt date for a refund. Merchandise must be in its original, unopened, and unused condition. We regret that we do not refund original shipping costs with the return. Please note on the front side of your receipt or packing slip the reason for your return. Please mail your JODDOR LONDON LTD return to:

JODDOR LONDON LTD 

Attn: Returns/Exchanges Dept

Office 118, 4 Montpellier Street, Knightsbridge London SW7 1EE

Note: Without prior email notification at info@joddorlondon.com,we cannot accept returns.Once item is received we will process return/exchange.

You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

All returns will be credited to the original credit/debit card used at the time of purchase.

Returns will be processed within 1-2 weeks of our office receiving your item.

Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Only items purchased on www.joddorlondon.com may be accepted for a return. Items purchased from joddorlondon.com cannot be returned or exchanged at retailers that sell JODDOR LONDON LTD products.

Please contact customer service with any questions by email at :info@joddorlondon.com

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below:

•    We accept exchanges on items purchased on www.joddorlondon.com only up to 28 days after the original purchase.

•    Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.

•    If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.

•    You will be responsible for the return shipping & handling charges, which will not be refunded.

•    Ship your exchange to us via a pre-paid package:

 

JODDOR LONDON LTD

Attn: Returns/Exchanges Dept

Office 118, 4 Montpellier Street, Knightsbridge London SW7 1EE

Please contact customer service with any questions by email at :info@joddorlondon.com

Note: Without prior email notification at info@joddorlondon.com, we cannot accept returns.
Once item is received we will process return/exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 28 days for a replacement. Items will not be replaced after 28 days.

PROMOTIONS

Unless otherwise indicated, limit one promotion redemption per household. Unless otherwise stated, one promotion can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time. We invite you to like us on Facebook, or follow us on Twitter for exclusive promotional offerings.

SAMPLES

We send samples at our discretion. Typically, we send a free sample with any purchase. Samples are limited to those we have in stock. If you do not receive a sample with your order, you’ve ordered every product for which a sample is available. We regrettably cannot send samples without an order.

EMAIL COMMUNICATION

We strongly encourage you to contact us via email. It allows for a prompt response and a record of our correspondence.By completing an order on our website, you are giving us permission to contact you in the future with promotions, updates, and information about our brand. We will never share this information with any third party company. You may unsubscribe to our newsletter at any time by clicking “unsubscribe” at the bottom of the newsletter.

 

 

IMAGES AND TEXT

Images and text found on this site are copyrighted and may only be used with prior written permission from a JODDOR LONDON LTD employee.

WHOLESALE INQUIRIES

For all wholesale inquiries, please provide us with your store’s web address (if applicable), images of your proposed website design, or photos of your retail space along with location address. In addition, please tell us why you’d like to carry JODDOR LONDON LTD.

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